Refund Policy

Refund & Cancellation Policy

At The Rakhi Box, we want every customer to feel confident in their purchase. Because many of our products are festive, personalized, or gift-hamper items, our refund policy follows standard practice for gifting and seasonal goods. Please read this policy carefully before placing your order.

1. Eligibility for Returns

Unopened / Unused Products Unused products in their original, undamaged packaging with tamper-evident seals intact are eligible for return within 7 (seven) days of delivery, except for the non-returnable categories listed in Section 6.

Opened or Used Products For quality and safety reasons, opened, used, or handled products whose condition prevents resale cannot be returned or refunded. Personalized and edible-hamper items are non-returnable (see Section 6).

2. Damaged, Defective, or Wrong Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer care team within 7 (seven) days of delivery at therakhibox.support@gmail.com with the following:

Your Order ID
Clear photographs of the damaged or wrong product, including the outer packaging
A short description of the issue

Once verified, we will arrange for a replacement or full refund at no additional cost to you.

3. Order Cancellation

You may cancel your order any time before it is dispatched from our fulfilment facility. To cancel, please email therakhibox.support@gmail.com with your Order ID and a cancellation request.

Once an order has been dispatched, it cannot be cancelled. However, you may refuse delivery, and the order will be returned to us. If the order qualifies as an unopened return (within 7 days), a refund will be processed as per Section 1.

4. How to Request a Return

To initiate a return for an eligible product:

Email therakhibox.support@gmail.com within 7 days of delivery with your Order ID and reason for return.
Our team will verify eligibility and respond within 24–48 working hours with return instructions.
Pack the product securely in its original packaging, including all inserts.
Ship the product back to the address we provide. Return shipping cost is generally borne by the customer unless the return is due to a damaged/defective/wrong product (in which case we cover the return cost).
Once we receive and inspect the returned product to confirm it is unused and in resalable condition, we will process your refund.

5. Refund Processing

Approval: Once a return is verified and approved, refunds are initiated within 2 (two) business days.
Processing time: Refunds are credited to your original payment method within 5–7 business days, depending on your bank or payment provider.
For prepaid orders: The refund is processed back to the original payment method (card, UPI, net banking, wallet) via Razorpay.
For Partial COD orders: Only the prepaid portion (collected by Razorpay) can be refunded electronically. Any cash collected at the time of delivery cannot be refunded directly — in such cases, our team will coordinate an alternative refund mode (bank transfer to your registered bank account on receiving valid bank details).

6. Non-Returnable Items

The following are not eligible for return or refund:

Personalized or customized items (name-engraved rakhis, custom messages, made-to-order hampers)
Hampers or boxes containing edible items (sweets, chocolates, dry fruits) — for food-safety reasons
Opened or used items whose condition prevents resale
Products without their original tamper-evident packaging intact
Products damaged due to misuse, mishandling, or improper storage by the customer
Products purchased with a clear "Final Sale" or "No Returns" tag (including festival clearance)
Promotional / free items received as part of a bundle or combo offer
Returns initiated after the 7-day window from delivery

7. Festival & Time-Sensitive Orders

Raksha Bandhan and other festive orders are date-sensitive. We dispatch within the timelines shown at checkout, but delivery dates depend on the courier partner and destination. We are not liable for delays caused by courier networks, incorrect/incomplete addresses, or circumstances beyond our control. Please order early to ensure timely delivery before the festival. Refunds are not issued solely on the grounds of a delivery arriving after the festival where the order was dispatched on time.

8. Combo / Bundle Orders

If you purchase a combo or bundle offer and wish to return an eligible item, all items received as part of that single offer (including any free or complimentary item) must be returned together and unused. A bundle is treated as a single transaction and cannot be partially refunded unless one specific item is damaged, defective, or wrong.

9. Refund Mode & Verification

All refunds are issued only to the original payer's payment method or registered bank account. We may request additional verification (such as a screenshot of your UPI ID or bank details) before processing refunds, particularly for Partial COD orders.

10. Disputes & Grievances

If you are not satisfied with the resolution of your refund request, you may escalate the matter to our Grievance Officer. Please visit our Grievance Officer page for contact details and resolution timelines.